Overnight Calls

There have been issues where doctors have been complaining that they are not notified by 111 about night calls which come into Adastra. We have tried to make this system reliable, but it has not worked. Calls coming into Adastra will generate a text message on the night shift mobile phone, so doctors should ensure that they take the mobile with them when retiring to the bedroom.
It is also essential that doctors take the appropriate Toughbooks when going out on calls at night so that they are aware when new calls come in. As an “insurance” doctors should also make sure they take the mobile with them when going out on visits.